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Rooms and Guests2 Guests, 1 Room
Key details

About Resort

Km 9.7 Boulevard Kukulcan, Hotel Zone, Cancun, Mexico, 77500
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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Luxury Junior Suite Ocean Front Diamond Club 
Max:
4 persons
605 sq. feet 
Bed options:
1 King-size bed
Shower
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Luxury Junior Suite Ocean Front 
Max:
4 persons
605 sq. feet 
Bed options:
1 King-size bed
Shower
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Luxury Junior Suite Sunset View
Max:
4 persons
605 sq. feet 
Bed options:
2 King Size Beds
Shower
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Getting around

Explore a range of transportation options for your spa getaway

City Centre
Cancun 6.5 mi
Airports
Cancun (CUN) 14.6 mi
Isla Mujeres (ISJ) 16.8 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Wi-Fi
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • 24-hour security
  • Adults only
  • Hairdresser
  • Smoke detectors

Sports & Fitness

  • Fitness centre
  • Sports trainer

Services

  • Valet parking
  • Room service
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Shops/Commercial services

Dining

  • Restaurant
  • Poolside snack bar

Business

  • Business centre
  • Meeting/ Banquet facilities

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Entertainment
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Sauna
  • Pedicure
  • Manicure
  • Waxing
  • Facial
  • Beauty treatment
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage
  • Make up services

Room features

  • Air conditioning
  • Sitting area
  • Terrace
  • Ironing facilities

Bathroom

  • Free toiletries
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Location

Km 9.7 Boulevard Kukulcan, Hotel Zone, Cancun, Mexico, 77500
Map view
street view
Km 9.7 Boulevard Kukulcan, Hotel Zone, Cancun, Mexico, 77500
Nearby
Beach
Chac Mool Beach
900 ft
Chetumal Km 36. 5
Water Park at The Grand
2000 ft
Restaurants
Lumiere
900 ft
Blvd Kukulkan KM-10 Hotel Zone
Natura
1100 ft
Boulevard Kukulcan km 9.5 Zona Hotelera
El Oriental
2100 ft
Blvd. Kukulcan Km 10.5 Zona Hotelera
La Concha
2100 ft
Boulevard Kukulcan Km. 10.5 Gran Park Royal Cancún Caribe
Chuchito Perez Cancun
2300 ft
Boulevard Kukulkan
Limoncello
2700 ft
Blvd Kukulcan Km 10.5 Hotels Zone
El Mirador
2400 ft
Kukulcan Blvd.
James Pub Cancun
2300 ft
Boulevard Kukulcan Km 9.5 Hotel Zone
Fat Tuesday
2300 ft
Zona hotelera Zona Hotelera

Reviews and Ratings <br />

Feedback from previous guests about their experience.
72%
loved the resort and would return for another relaxing stay
Warm, attentive service
Nice amenities in rooms
Noisy rooms
Challenging location
7.2/10
Very good
Rooms
6.4
Location
7.8
Service
6.8
Dining
7.2
Guest reviews
7.2/10
based on 5 reviews
7.9
7.9/10 based on 1231 reviews
Roger
United Kingdom, December  2024
6.6/10

I had a mixed experience at this hotel. On the one hand, the proximity to local nightlife and dining options was fantastic, but on the flip side, I faced some noise issues from my room location. The dining had good options but could definitely use more variety, especially in Mexican cuisine. Overall, despite the noisy environment during my stay, I appreciated the clean facilities.

Rooms
5.0
My room was located next to the stairwell and across from the housekeeping storage room, which made for a noisy environment, especially in the mornings. I expected more for the price I paid.
Service
6.0
The service at the Dips Bar was lively and energetic, particularly with staff like Alexander and Angels who brought great energy. However, my overall experience was affected by the lack of responsiveness from the remaining staff when I needed assistance.
Location
9.0
The location is ideal if you're keen on exploring local restaurants and nightlife, with a short bus ride into town. It's approximately a 10-minute walk to touristy shops, which is convenient for venturing out.
Dining
6.0
The dining experience was decent, but the food I received often arrived cold, and I wished there were more authentic Mexican options available, particularly during lunch.
Facilities
7.0
The hotel had some good amenities, but nothing particularly stood out as exceptional. Cleanliness and basic comforts were all I could ask for.
Dorothy
United Kingdom, November  2024
7.2/10

My stay at the resort spa was filled with mixed feelings. On one hand, the rooms were equipped with great amenities, including a rain shower and a balcony. However, there were some downsides like noisy fans and a few cleanliness issues. The service was impressively warm and attentive, making me feel like part of the family. While the dining options were decent, I wished there were more variety. Overall, I enjoyed the spa elements, but the location came with its challenges, being quite a trek to get down to the beach.

Rooms
7.0
The rooms were well organized with some nice amenities like a fridge and a rain shower. However, they were a bit noisy due to fans and road sounds. I also missed the Diamond Club amenities we paid for since we were on the 11th floor.
Service
9.0
The service was friendly and attentive; I felt truly appreciated throughout my stay. The staff went the extra mile to connect with me, which made a significant difference in my experience.
Location
6.0
The resort is located on a high hill, which made reaching the water a bit of a challenge. However, the short bus and taxi rides into town were manageable for excursions.
Dining
7.0
Dining was an interesting experience. There was a decent variety, but I felt it could improve—especially for breakfast offerings. The BBQ outside was fantastic though!
Facilities
7.0
Facilities included a nice pool which added to the relaxation vibe. Overall, they were decent but could use a bit of modernization in some areas.
Warm, attentive service
Noisy rooms
Layla
United Kingdom, October  2024
8.4/10

My stay at this resort was overall enjoyable, with spacious rooms boasting incredible ocean views that made every moment worthwhile. The service was top-notch, with attentive staff who ensured we had everything we needed. However, I was disappointed to find that the website advertised hot tubs on the balcony that weren't actually there. The location on a high hill did require some effort to access the beach, which was a bit inconvenient. But the dining experience helped make up for it, as the buffet was diverse and well-prepared.

Rooms
8.0
The rooms were spacious and offered amazing ocean views, but the advertised hot tubs on the balcony were a letdown.
Service
9.0
The service was excellent, with the staff being incredibly helpful and attentive throughout my stay.
Location
7.0
The resort is located on a high hill, which made getting to the beach a bit tricky, but it was centrally positioned for tourist activities.
Dining
9.0
The dining options were delightful, with a great buffet that offered a variety of delicious meals, definitely better than expected.
Facilities
9.0
The amenities were impressive, with well-maintained pools and convenient options for services like room service and laundry.
Andrew
United Kingdom, September  2024
6.6/10

I had a mixed experience at the hotel. While the beach and pool area were fantastic, I was disappointed with the room's horrid smell and the noise from the rooftop music that lasted late into the night. The service had its ups and downs, with some staff being unhelpful when I had concerns. However, there were positives such as the ample beach access and fun dining opportunities nearby.

Rooms
5.0
The room had a horrid smell that was quite off-putting, which detracted from my overall experience.
Service
5.0
I found the service to be hit-or-miss, as one staff member informed me that certain requests couldn't be fulfilled since my booking wasn't made directly through them.
Location
8.0
The location was convenient, close to the beach and local restaurants, but made it difficult to get dinner at some places due to popularity.
Dining
7.0
While I enjoyed breakfast and the variety of French pastries, I felt there could have been more options for dinner, especially Mexican dishes.
Facilities
9.0
The beach and pool facilities were great, offering a good atmosphere for relaxation and fun.
Jennifer
United Kingdom, September  2024
7.4/10

I had a lovely stay at this resort spa. The rooms were spacious and quiet, which made for a comfortable retreat. The location was perfect, just a short walk to the beach and nearby restaurants. However, I had a bit of an issue with the service; it felt slow at times and unexpected charges were frustrating. Overall, it was a good experience, though the dining options could be more varied.

Rooms
8.0
The rooms were extremely quiet, spacious, and offered great amenities like a balcony and a fridge, which I really appreciated.
Service
5.0
The service was sometimes slow, and I faced unexpected charges that were not clearly communicated. That was a downside of my stay.
Location
9.0
The location was fantastic, just a short walk from the beach and close to great nightlife and dining options.
Dining
7.0
The dining options were surprisingly good, especially the grill at the buffet, but I wish there were more variety outside of breakfast.
Facilities
8.0
The spa facilities were quite relaxing and well-kept, making it easy to unwind after a day of exploring.
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Rooms and Guests2 Guests, 1 Room